Skip to content


Renee Gayhart staff photo
Renee Gayhart
Director

Recipient Helpline

Healthy Alaska Mediciad Redesign Click here to get the facts 

Calendar iconMember Appointment
No-Show Reporting

Preferred Drug List logo  

Health Information Technologies logo 

View our job opportunities at: http://workplace.alaska.gov ​​​​​

Health Care Services

Our mission is to provide to all eligible Alaskans access and oversight to the full range of appropriate Medicaid services. We also protect Alaska’s most vulnerable populations through our certification and licensing sections.

You can read more about our Mission, Vision, and Core Values.

​ 

News

    • DHCS Administrative Services
      As part of the ongoing evaluation of administrative contracts supporting the Medicaid Program, the Division of Health Care Services has not renewed the Explanation of Medical Benefits (EOMB) functionality, and telephone based case management services provided by MedExpert International. Providers and recipients previously utilizing the services of MedExpert are encouraged to contact the provider and recipient helplines at Conduent to discuss coverage options, request travel authorizations, and to review other services available to Medicaid recipients: (800) 770-5650.

      Recipients who would like additional information regarding case management services that may be available are encouraged to call Zayda Cooper at (907) 269-7383 or Jason Ball at (907) 334-2186.
    • Golden Ticket Pilot Project Ending December 31, 2019
      In December 2018, specified providers were notified that they were chosen to participate in a pilot project that offered an exemption from obtaining service authorizations. On December 31, 2019, the project will end and will not be renewed. G-authorization numbers issued to selected providers will continue to be valid for dates of service through December 31, 2019. For dates of service on and after January 1, 2020, please resume submission of prior authorization requests to the appropriate entity (e.g., Conduent State Healthcare, Comagine Health, formerly known as Qualis Health.) If you are unsure where to submit a prior authorization request, please refer to your provider billing manual.

      Questions? Contact Brenda Vincent at brenda.vincent@alaska.gov or (907) 334-2430 or Jamie Walker at jamie.walker@alaska.gov or (907) 334-2406.
    • Opioid Training/CEU Opportunity for Prescribing Providers
      New Alaska legislation requires a minimum of two hours of continuing education in pain management, opioid use, and addiction for prescribing providers. For information on applicable courses, view the Opioid and Pain Management training flyers on the Enterprise Provider Messages and Announcements page.
    Proposed and Filed Regulations

    Mission

    We provide to all eligible Alaskans access and oversight to the full range of appropriate Medicaid services. We also protect Alaska’s most vulnerable populations through our certification and licensing sections.

    Vision

    We will innovate health plans that improve quality of health care for all Alaskans, attract excellent providers, and be known for outstanding customer service.

    Core Values

    Through quality service, prudent use of resources, and satisfied, productive, employees we will promote good health for the people we serve, via ACCESS:

    • ARTICULATE

      Use skills and tools to clearly elicit and convey effective feedback, goals and guidance to all customers and team members.

    • COMPETENT

      Maintain the knowledge, skills and ability necessary to perform our jobs and treat everyone with dignity.

    • CONSTRUCTIVE

      Embrace evidence, data, and best practices to innovate and to improve everything we do; never accept “good enough,” or “that’s the way it’s always been done.”

    • ETHICAL

      Set an example of the ethical values of our division, department and state, recognize and respond to risks, respect and value each member of our team.

    • STRATEGIC

      Appropriately follow policies and procedures; model creativity and support to our team members by giving authority along with responsibility.

    • SINCERE

      Inspire our team members and customers through positive attitudes and by our consistency, fairness, and transparency.
    • ​​
    ​​​​​​​​​​​​​​
    ​​​​​​​​​ ​