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Contact Information:
Email HAP Staff at:
Phone: (800) 470-3058
(907) 465-3058 (Juneau)

Fax: (907) 465-3319
Toll Free Fax: (888) 282-3319

PO Box 110642
Juneau, AK 99811-0642

Benefit Information Hotline:
(888) 804-6330
(Outside Anchorage)

(907) 269-5777 (In Anchorage)

FY 2019 Income Guidelines
​# of
in Home

Heating Assistance Program (HAP)

The Heating Assistance Program (HAP) is designed to promote the general welfare and safeguard the health and well-being of Alaska's population by​ offsetting the cost of home heating for eligible Alaskan residents. 

Public Hearing &
Request for Public Comments

FY 2020 Low Income Home Energy Assistance
Program (LIHEAP) Block Grant Plan

The Department of Health and Social Services invites the public to comment on the state plan for the proposed use of the 2019-2020 federal Low-Income Home Energy Assistance Program (LIHEAP) block grant funds.

Low Income Home Energy Assistance Program (LIHEAP) FY2020 Detailed Plan

Copies of the plan can also be found on the State of Alaska Online Public Notices website.

This proposed plan describes the procedures used by the Heating Assistance Program. The plan includes the proposed allocation of funds for heating and weatherization assistance, a description of the method used to determine eligibility, and the proposed benefit rate for the 2019-2020 Program.

The Program will accept comments in writing and at a public hearing in Juneau.

Hearing Date Time ​Location
​July 31, 2019 ​10 AM-2 PM Juneau Legislative Affairs Office
Terry Miller Building Room #104

Hearing Call-In Numbers:

  • Juneau Residents: (907) 586-9085
  • Anchorage Residents: (907) 563-9085
  • All Other Residents: (844) 586-9085
Interested parties can attend the hearing and comment on the Plan in person or telephonically at any of the phone numbers listed above.

If unable to attend this hearing, written comments on the proposed LIHEAP Plan will be accepted until Friday, August 16. Written comments can be sent to Susan Marshall, Heating Assistance Program Coordinator, by mail at the State of Alaska, P.O. Box 110640, Juneau, Alaska 99811-0640; by fax at (907) 465-5154, or by email at All comments must be received no later than 4:30 p.m. on Friday, August 16, 2019.

If you need a special accommodation in order to comment on the proposed LIHEAP plan, please contact Susan Marshall at (907) 465-3099 by July 29, 2019 to make necessary arrangements.

Program Basics

The Heating Assistance Program assists households with income at or below 150% of the federal poverty income guidelines, who have a minimum of $200 in out-of-pocket heating costs per year, and meet all other eligibility criteria.  The benefit is a one-time payment to the household’s vendor, sent to the vendor, and applied to the customer’s account as a credit.   It is open to homeowners and renters. 
The program opens on October 1.  Applications are available at Department of Public Assistance offices throughout the state, WIC offices, vendor locations, senior centers, and on line at beginning on October 1.  You can also contact the Heating Assistance Office at 1-800-470-3058 or and we’d be more than happy to mail one out to you.
Benefits are issued beginning on November 1.  Applicants can call the State’s IVR Hotline after that date to find out if they are approved for a benefit, how much the benefit is, and which vendor it was sent to.  Calls to the IVR Hotline prior to November 1 give out information from the previous year and the information is not accurate or current.  One benefit is issued per “season” which runs from October 1 through April 30. For more information, please visit the IVR Hotline section of our Client Resources page.
The last day to apply for heating assistance each year is April 30. 
The program can also assist with deposits to establish service in subsidized rental buildings in which heat is included in the rent but the tenant pays for their own electric or gas for cooking.  This component is known as the Subsidized Rental Housing Utility Deposit (SRHUD).  Applications for the Subsidized Rental Housing Deposit are accepted year round. 2019 SHRUD Program application.