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Contact Information:
Email HAP Staff at:
Phone: (800) 470-3058
(907) 465-3058 (Juneau)

Fax: (907) 465-3319
Toll Free Fax: (888) 282-3319

PO Box 110642
Juneau, AK 99811-0642

Benefit Information Hotline:
(888) 804-6330
(Outside Anchorage)

(907) 269-5777 (In Anchorage)

FY 2019 Income Guidelines
​# of
in Home

Heating Assistance Program (HAP)

The Heating Assistance Program (HAP) is designed to promote the general welfare and safeguard the health and well-being of Alaska's population by​ offsetting the cost of home heating for eligible Alaskan residents. 


Heating Assistance
Application Deadline

Tuesday, April 30, 2019 is the last day to apply for heating assistance for this season and it is the last day to apply for expedited processing.

Clients may submit their application any of the following ways by 11:59 pm on April 30.
  • Fax
    • Fax numbers: (888) 282-3319 or (907) 465-3319.
    • Clients should save any “sent” receipts or other verification to show proof of faxing by the 11:59 pm deadline
  • Mail
    • Applications sent by mail must be postmarked on or before April 30, 2019
    • The envelope will be stapled to the application as proof of the postmark date.
    • Applications should be sent to the Juneau District Office, PO Box 110642, Juneau, AK 99811-0642. 
  • In Person at Any DPA Office
    • Applications can be dropped off at a local DPA office before 5 pm.
    • These applications must be date stamped by 5 pm on April 30. Staff will then forward the applications to the Juneau District Office.
  • Scan
    • Scan and email to
    • Clients should save verification showing their application was sent to DPA by the deadline.
All applications that are received after the deadlines described above will be denied per Admin Manual Section 101-7 for DPA timeliness standards.

Program Basics

The Heating Assistance Program assists households with income at or below 150% of the federal poverty income guidelines, who have a minimum of $200 in out-of-pocket heating costs per year, and meet all other eligibility criteria.  The benefit is a one-time payment to the household’s vendor, sent to the vendor, and applied to the customer’s account as a credit.   It is open to homeowners and renters. 
The program opens on October 1.  Applications are available at Department of Public Assistance offices throughout the state, WIC offices, vendor locations, senior centers, and on line at beginning on October 1.  You can also contact the Heating Assistance Office at 1-800-470-3058 or and we’d be more than happy to mail one out to you.
Benefits are issued beginning on November 1.  Applicants can call the State’s IVR Hotline after that date to find out if they are approved for a benefit, how much the benefit is, and which vendor it was sent to.  Calls to the IVR Hotline prior to November 1 give out information from the previous year and the information is not accurate or current.  One benefit is issued per “season” which runs from October 1 through April 30. For more information, please visit the IVR Hotline section of our Client Resources page.
The last day to apply for heating assistance each year is April 30. 
The program can also assist with deposits to establish service in subsidized rental buildings in which heat is included in the rent but the tenant pays for their own electric or gas for cooking.  This component is known as the Subsidized Rental Housing Utility Deposit (SRHUD).  Applications for the Subsidized Rental Housing Deposit are accepted year round. 2019 SHRUD Program application.