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Contact Information:
Email HAP Staff at:
Phone: (800) 470-3058
(907) 465-3058 (Juneau)

Fax: (907) 465-3319
Toll Free Fax: (888) 282-3319

PO Box 110642
Juneau, AK 99811-0642

Benefit Information Hotline:
(888) 804-6330
(Outside Anchorage)

(907) 269-5777 (In Anchorage)

FY 2019 Income Guidelines
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Heating Assistance News

Now is the time to plan for winter heating costs and to take action. The state recommends that clients contact their vendor and ask about signing up for a budget or equal payment plan, seal up air leaks and apply for weatherization, put a little money aside each week to pay for winter fuel, and plan on using some of their PFD for energy costs.   Residents are also encouraged to contact 211, a statewide social agency hotline, to see if there are additional resources available to them locally.  Individuals may qualify for free weatherization. 

To inquire about free weatherization, classes on energy saving measures, and where to find energy saving tips, please visit AHFC's "Weatherization at No-Cost" page.

News Archive

  • February 19, 2019 - The IVR Hotline is now available
    The IVR Hotline is now available for information on your Heating Assistance Program (HAP) application! Call 1-888-804-6330 from anywhere within the State of Alaska or (907) 269-5777 in Anchorage and follow the prompts to find out the most current information on the processing timeline for the HAP program as well as the status of your Heating Assistance application. You will need your application ID number to find out the status of your application. You can find your application ID number on the upper right corner of the letter we sent you notifying you that we received your application. We thank you for your patience as we work to upgrade the HAP software.
  • December 28, 2018 - We Apologize For The Lack of Notice
    The Heating Assistance Program purchased new software this year which needed to be customized for Alaska’s needs. This has caused delays with processing, issuing benefits, and notifying our applicants of the status of their application.

    Two vital components of the program, our ability to update the IVR hotline with current information, and our ability to generate notices to our applicants are being finalized this week. We realize that these two issues impact our ability to communicate the status of your application with you and are addressing them as quickly as possible. We expect to have both of these issues resolved by the end of December at the latest. 

    As of December 28th, we have successfully generated several payment runs and have sent money to vendors but, as indicated above, are still waiting for a vehicle to notify our clients of their awards.

    The Program is currently working applications received on or before October 30. If you submitted an application before that date, feel free to contact us to find out if your benefit has already been sent to your vendor.

    Once again, we apologize for any inconvenience this may cause you.
    The first payment run for FY 2019, scheduled for November 1, has been postponed until Wednesday, November 7. The reason for this delay is Heating Assistance is bringing up a new software program and has had to take some extra time to make sure the interface with the state’s accounting system is working properly so we can have a successful payment run.

    The IVR hotline has also not been updated with FY 2019 awards.  This should be updated and available later next week.

    We are sorry for any inconvenience this may cause.