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Public Assistance
Table of Contents
Contact Information:
Email HAP Staff at:
Phone: (800) 470-3058
(907) 465-3058 (Juneau)

Fax: (907) 465-3319
Toll Free Fax: (888) 282-3319

PO Box 110642
Juneau, AK 99811-0642

Benefit Information Hotline:
(888) 804-6330
(Outside Anchorage)

(907) 269-5777 (In Anchorage)

FY 2020 Income Guidelines
​# of
in Home

Client Resources


All persons who would like to apply for heating assistance should complete an application between October 1 and April 30.  Next season’s application will be available on this site on October 1.  Applicants must also provide a copy of their ID, heating and electric bills, proof of income, and receipts for wood cutting supplies for folks who self-harvest their own wood.

2020 Application for Heating Assistance

Proof of Income & Work Statements

Emergency/Expedited Application Processing

Applications are worked in the order they are received.  The Program has up to 45 days to determine eligibility after a complete application is received in the Heating Assistance office. 

If you are out of heating fuel, or are within 48 hours of having your utilities disconnected, you MAY qualify for expedited processing.  To request this service you must meet the following criteria: 

  1. You must provide a copy of your shutoff notice with a shutoff date within 48 hours of when you request expedited processing.  If your shutoff notice is for a date outside of this time period, your request for expedited processing will be denied.  In other words, if your power is going to be shut off a week from now and you apply for expedited processing your application will not be expedited because it isn’t within 48 hours.  It will be worked in the date order it was received.  Once denied for expedited processing, you cannot reapply for expedite again this season, and:

  2. Your income must be less than your shelter costs the month prior to the date you signed your application.  Shelter costs include rent or mortgage, your electric bill, and your heating bill.  If your shelter costs are greater than your income, you meet this part of the eligibility criteria.  If your income is greater than your shelter costs, you will not qualify for expedited processing.  Contact your vendor to make a payment arrangement. 

The Emergency Processing Worksheet can help you determine if you meet the criteria.  This worksheet does not replace an application.  If you meet the criteria, you will still need to complete the heating assistance application.  Please make sure to check the box, “I am requesting expedited processing” and complete the questions below that check box on page 1 of the application.

If you meet both of these criteria, your application will be pulled and worked ahead of everyone else’s.  The vendor will be called with a pledge for your benefit.  If not, if will be worked in the date order it was received.

How Are Benefits Determined? 

Heating Assistances uses a point system to determine award amounts.  Multiple factors; including the community the applicant resides in, how they heat their home, the size of their heated living space, their income, and whether or not an elder, disabled person or child under the age of 6 reside in the home;  impact the number of points a household receives.  The State then multiplies the final number of points by the amount per point they can pay based upon anticipated funding.  See also:

Approved Vendors

Heating Assistance payments are sent to approved vendors and then credited onto the customer’s account with their vendor.  Approved Vendors are vendors that have a current, signed agreement with the State of Alaska to provide these services.  We require that clients use an approved vendor to ensure that the money is being used for its intended purpose, to offset heating costs, and to prevent cases of waste, fraud and abuse. 

If your vendor is not on this list, please call our office at 1-800-470-3058 and ask to speak with our account tech, Trina Jones.  Please be prepared to provide your vendor’s name, address, phone number, and e-mail address (if you have it).  We will contact your vendor about becoming an approved vendor with the program.  

Tribal Heating Assistance

The Heating Assistance Program is administered by the State of Alaska and 12 Tribal Agencies across Alaska.  A resident cannot receive a LIHEAP benefit from the State and one of the Tribal Agencies.  It is important you apply with the correct agency because the applications and eligibility criteria differ depending upon who you apply with. Our Tribal Health Organizations document has a listing of the Tribal Agencies, the communities they serve, and their contact information. If you live in an area served by one of these agencies, you will need to contact them directly to get an application. 

Energy Saving Tips

There are three things that impact your energy bills:  how efficient your appliances are, whether or not your home has been weatherized, and your everyday habits.  Here are a few tips to get you started on your way to lower bills today:
  • Use a timer when plugging in cars.
  • Turn off lights and use energy efficient bulbs or smart lighting options like compact fluorescent lights (CLFs) or LED lights.
  • Turn off electronics including televisions, computers, and games when not in use.
  • Use a warm blanket instead of space heaters.
  • Clean filters (furnace and dryer lint screen).
  • Minimize heat tape use.
  • Don’t leave the refrigerator door open while deciding what you need.
  • Save hot water by using low flow shower heads, low-flow aerators, variable flow valves and washing full loads of laundry in cold water.
  • Put clear plastic on the inside of windows in winter to help keep the warm air inside.
  • Dress warmly and lower the thermostat.
  • Unplug appliances when not in use, or use power strips.
  • Showers use less energy than baths.
  • Turn down your hot water heater temperature to 120 degrees.
  • Use the most efficient appliance. For example, cooking in a microwave saves energy and time.
For more information on ways to save energy and useful tips, check out the following websites:

Weatherization Information

Your home may be using more energy than it needs to because of air leaks or inefficient systems.  There are some free program, educational classes, and do-it-yourself information available to help you seal up those leaks and get more out of your heating dollars.  

Checking On Your Application – The IVR Hotline

You can check to see if we received your application or find out your grant amount by calling our 24-hour information hotline:

  • Anchorage (907) 269-5777 or
  • all other areas toll free (888) 804-6330

You will be asked:

  • Your case number. This number was listed on your Notice of Receipt of Heating Assistance Application.
  • Your security code is the last four digits of your social security number.  

IMPORTANT: The hotline is updated each year on November 1. If you call prior to November 1, you are listening to last year’s information; not current year award information. Please call after November 1 to find out how much your benefit will be for the current season.

If all the phone lines are busy the phone will continue to ring. You will not get a busy signal.  Please try again later.

Other Programs and Resources

211 – Alaska’s Statewide Agency Hotline.  Dial 211, let them know what community you live in and what type of help you are looking for.  They will direct you to agencies in your area who can assist. 

Unmet Needs – Program designed to assist America's service members who have been deployed in the last six years and have run into unexpected financial difficulties as a result of deployment or other military-related activity. The program provides financial aid of up to $5,000 to assist with basic life needs in the form of a grant - not a loan - so no repayment is required. To further ease the burden, we pay the creditor directly. For more information call 1-866-789-6333 or email them at  -