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Division of Senior and Disabilities Services
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General Relief Assisted Living Home Program

General Relief Assistance provides for the most basic needs of many Alaskans without the personal resources to meet an emergent need and ineligible for assistance from other programs. General Relief Assistance is designed to meet the immediate, basic needs of Alaskans facing extreme financial crisis and is a temporary funding source for assisted living home placement.

Waitlist Information

(Please note the ranking order on the waitlist is subject to change)

The Alaska Department of Health and Social Services implemented a waitlist for General Relief Assisted Living Home (GRALH) benefits on March 1, 2019. The waitlist will be in effect indefinitely and will not affect those currently receiving General Relief benefits. Applicants on the waitlist will be selected in priority order based on the guidelines in Alaska Administrative Code 7 AAC 47.465. For questions about the GRALH waitlist contact Jordyn Grant, Unit Manager for the General Relief Program, at

General Relief Waitlist Placement

Each applicant will receive a letter providing a unique identifier and instruction on how to use that unique identifier to check status on the waitlist. Applicants on the waitlist are drawn starting with Tier 1, then Tier 2 and then Tier 3 per 7 AAC 47.465. The waitlist will be updated and published monthly.
  • Tier 1: individuals who the department has determined are vulnerable and in need of protective placement under AS 47.24.017(d);
  • Tier 2: individuals who will be discharged directly from an institution for mental disease, a facility operated by the Department of Corrections, a hospital, or a long-term care facility;
  • Tier 3: all other individuals.

Being Drawn from the General Relief Waitlist

Once drawn from the waitlist, the applicant, guardian, and referring agency listed on the application will receive a letter indicating that the applicant has been drawn from the waitlist. The applicant, or someone on the applicant’s behalf, has 20 business days from the date of the waitlist draw letter to respond to Senior and Disabilities Services (SDS) General Relief program staff to confirm that they still would like to receive the General Relief Assisting Living Home Care benefit. Interest can be confirmed by phone call, secure email, fax, or letter using the contact information provided in this letter. After confirmation of interest is received and any necessary follow-up information is obtained by SDS, applicants will be sent a letter confirming their interest in receiving General Relief benefits with instructions for next steps. If there is no response from any contact person on the applicant’s behalf by the date listed, or if the applicant declines the benefit, General Relief program staff will remove the applicant from the waitlist and close the application.

Confirming Intent to Utilize General Relief Benefits

After notifying Senior and Disabilities Services General Relief program staff that the applicant is still interested in receiving General Relief benefits, the applicant, legal guardian, and referring agency listed on your application will receive a waitlist acceptance confirmation letter that explains the next steps. Applicants drawn from the waitlist must begin utilizing this General Relief benefit within 60 days of approval or they may lose the benefit. This means applicants must identify and move into an assisted living home that has a General Relief Provider Agreement on or before the date listed on the waitlist acceptance confirmation letter. A list of General Relief assisted living home providers can be viewed through the Access Point Web Resource Center. Once the applicant has been drawn from the waitlist, confirmed interest, and has moved into an assisted living home, the assisted living home provider must submit to SDS a Client Activity Form (CAF) with the release of information completed. Once the CAF is received by SDS General Relief program staff, both the recipient and the assisted living home will receive an approval letter containing benefit eligibility dates and a calculation sheet showing the recipient’s portion of the cost of care. If the applicant does not move into an assisted living home that has a General Relief Provider Agreement by the date listed on the waitlist acceptance confirmation letter, or if they decline the benefit, the General Relief Unit will close the application by noting that they declined benefits or that they failed to utilize benefits.

General Relief Program Policies and Regulations

Forms and Resources

For applicants:

For General Relief Providers:

General Relief Provider Agreement Information

Qualified licensed assisted living home providers can enter into an agreement with the Department of Health and Social Services, Division of Disabilities Services to provide eligible adult Alaska residents assisted living home services. The current General Relief Provider Agreement is for the eligibility period 02/01/2020 to 01/31/2022. Assisted living homes are not eligible to bill for services provided to General Relief recipients until they have an approved Provider Agreement, beginning on the day the Provider Agreement is approved.

You can find the General Relief Provider Agreement Online

The General Relief Provider Agreement must be submitted to DHSS Grants and Contracts through Direct Secure Messaging (DSM). Please note, you must enter the DSM Inpriva portal to use this DSM address. You must have a registered DSM account to send the Provider Agreement Application to this address. To sign up for DSM please visit this website.

For questions and further information please contact:
Nancy Brooks
Grants Administrator
DHSS – Grants and Contracts
P.O. Box 110650
Juneau, AK 99811-0650
Phone: (907) 465-2835

General Relief Contacts:

General Relief DSM:

Note: To transfer or email any form of communication using a consumer’s name and personal information, you must use Direct Secure Messaging (DSM). To sign up for DSM please visit this website.

Once a provider is registered with DSM, we are able to utilize email to exchange protected health information(PHI). It is not HIPAA compliant to use your personal email server for the exchange of PHI using the email listed below.

General Relief Program Manager

Fax: (907) 269-3648

John Sutton
General Relief Program Supervisor
Phone: (907) 334-0888
Fax: (907) 269-3648

Lisa LaBadie
Senior Services Technician
Phone: (907) 334-2672
Fax: (907) 269-3648

Shanon Stallard
Senior Services Technician
Phone: (907) 269-3464
Fax: (907) 269-3648