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Counselor Training and Certification

A certified Medicare Counselor assists people in their community with Medicare questions and enrollment. In order to become certified as a Medicare Counselor, we have a "Pathway to Certification" which involves taking and passing online courses on the core Medicare topics that you will be assisting people with.

In order to access the training courses, you will need to register and be approved for an account with the SHIP National Technical Assistance Center at http://www.shiptacenter.org.

Once you have done so, see the Pathway to Certification (pdf) for a list of the required courses and steps in the certification process.

Upcoming Training Webinars

In preparation for the upcoming Medicare Open Enrollment Season, October 15-December 7, the Medicare Information Office is hosting (3) webinars to provide initial and update training to anyone helping beneficiaries navigate Medicare in Alaska.

    Topic: Medicare Bootcamp
    Host: Jeanné Larson
    Date: Thursday, September 28, 2017
    Time: 1:00 pm, Alaska Daylight Time (Anchorage, GMT-08:00)

    This presentation will provide a comprehensive overview of the basics of Medicare. Join to learn about Part A, B, C, D, coverage and costs, programs that help persons with limited incomes, and Medigap Supplement insurance. This is a great course for beginner Medicare counselors and counselors who need an annual refresher on Medicare.
    Click Here to Register for Sept. 28th
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    Topic: Getting Ready for Medicare Part D
    Host: Jeanné Larson
    Date: Thursday, October 5, 2017
    Time: 1:00 pm, Alaska Daylight Time (Anchorage, GMT-08:00

    Please join the Medicare Information Office for a basic overview of Medicare Part D Prescription Drug coverage, what to expect for the 2017-2018 Medicare Open Enrollment Period (OEP), and how to use the Medicare.gov plan finder tool online.
    Click Here to Register for Oct. 5th
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    Topic: What is Extra Help with Part D? How do you apply?
    Host: Jeanné Larson
    Date: Thursday, October 12, 2017
    Time: 1:00 pm, Alaska Daylight Time (Anchorage, GMT-08:00)

    Medicare beneficiaries with limited income may be eligible for assistance with their Medicare Part D prescription drug plan costs. Learn about the income and assets eligibility for Extra Help in Alaska and how to help people apply for assistance.
    Click Here to Register for Oct. 12th


Additional Job Aids

Resources for Certified Medicare Counselors

Counseling Forms and Resources