Skip to content
Division of Senior and Disabilities Services

Questions? Contact us:

In Anchorage:
550 W 7th Ave., Suite 1230
Anchorage, AK 99501

Toll–free within Alaska:
TTY: 800-770-8973​

Need to Contact
Social Security?

Call 1-800-772-1213
Mon-Fri 7a.m.-7p.m.
all time zones.

Untitled Document


 Get Acrobat Reader

In the process of moving?
On Medicare? Click here for an important check list!


Updated: 6/29/20

Make changes to your Medicare Part D prescription drug plan from oct 15 to Dec 7

Alaskans helping Alaskans
​get more out of their Medicare

Our small Anchorage staff and statewide network of counselors offer

  • one-on-one counseling to Medicare beneficiaries and their families
  • tips on how to spot and report Medicare errors, waste and fraud
  • classes on Medicare.


In the news

COVID-19: Office Closure
The Medicare Information Office educates and counsels Medicare Beneficiaries and their families on Medicare, this group primarily represent higher risk groups for the COVID-19 virus. To support our members and ongoing public health efforts, we are transitioning to telephonic counseling appointments.

Beginning Monday, March 16, 2020, we are taking the advanced step of closing our offices in Anchorage to public in-person traffic. Our offices will continue to serve our clients by contacting members who have scheduled appointments to arrange a teleconference. The Medicare Information Office will be open and fully operational to support telephone and email requests.


4/29/20 New COVID-19 scam
Our Alaska Medicare Information Office has received reports from Medicare beneficiaries who received scam calls related to the $1,200 coronavirus economic impact payments. Read how to protect yourself.

Covid-19 Fraud
Scams related to the coronavirus, also known as COVID-19, are rapidly increasing as the public health emergency develops. The Senior Medicare Patrol (SMP) has important information. Find out  ways your can protect yourself here.

Good news on the fraud-busting front: Today, the federal government charged 35 people behind the Medicare fraud scheme that tFraud alert genetic testing graphic.argeted seniors through a genetic testing scam. Victims would sign up for the genetic test and provide their Medicare number which resulted, in some cases, in thousands of dollars of fraudulent claims. The DHSS Medicare Information Office (MIO) has been warning Alaskans about the scam and a few scam calls have been reported, but the MIO is not aware of any Alaskans who were victims of the scam. Find out the details about the scam here.

Safequard your Medicare card against scammers!!

Con artists may try to get your Medicare Number or personal information so they can steal your identity and commit Medicare fraud. View a video and visit to learn how to protect yourself.

The Centers for Medicare & Medicaid Services (CMS) mailed out new Medicare cards​ to Alaska beneficiaries April-June 2018. The new cards don’t show Social Security numbers to help prevent identity theft.

Haven’t gotten your card yet? Check with Social Security at or 1-800-772-1213. Click here to make sure your address is correct.

News story: New cards, new scams: Seniors targeted as Medicare rolls out new IDs​

Service snapshot 
Here’s our report to the community on our work last year. 
Alaska Medicare Information Office service report 2019

About us 

We are funded through two programs of the federal Administration for Community Living​: State Health Insurance Assistance Programs (SHIP) and Senior Medicare Patrol (SMP).

SHIP funds personalized counseling, education and outreach to Medicare beneficiaries and their families. This helps people better understand and use their Medicare benefits.

SMP funds education for Medicare beneficiaries and others on how to spot and report potential Medicare errors, fraud, waste and abuse. 




<< MIO news and events archives>>