New DOT Rules To Make Flying Easier
The U.S. Department of Transportation recently held a webinar
regarding the Air Carrier Access Act: New DOT Rules to Make Flying Easier for Passengers with
Disabilities, held November 14, 2013.
This webinar covered new rules regarding the following two areas:
1) Air Carrier Website and Kiosk
2) Stowage of Manual Wheelchairs on the Aircraft:
There must be priority space in the cabin for manual wheelchairs to be stowed.
- This space must be big enough to stow a wheelchair with the following dimensions without disassembling: 13 in x 36 in x 42 in.
- Space must be other than the space for carry-ons.
Manual Wheelchairs can be stowed in two ways in the cabin:
Additional protections have been added into the rule which include:
- Pre-boarding must be offered for all in-cabin wheelchair requests.
- Carriers may never request or suggest that a passenger should not stow a wheelchair in the cabin.
*Please see presentation for a more comprehensive
overview on this rule.(pdf)
The U.S. Department of Transportation (DOT), Office of Aviation
Enforcement and Proceedings gave the following contact information for
complaints noting that if passengers with disabilities experience
an issue with transfer, chair mishandling, etc. that they should submit a
complaint via one of the options below.
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, DC 20590
Online Complaint form: http://www.dot.gov/airconsumer/file-consumer-complaint
- (800) 778-4838 (Voice)
- (800) 455-9880 (TTY)