Office of Children’s Services Complaint Process

If you have a complaint with an employee of the Office of Children’s Services (OCS) that you are not able to resolve informally, you have a right to access the formal complaint process. OCS aims to treat every family served with dignity, respect and with consideration to their cultural values. The complaint procedure is a formal way to ensure your concerns are heard and addressed. Before filling out the following complaint form, please review what a complaint is and is not to determine if this is the right process for you. If you decide this is the correct process, complete the following form and e-mail, post mail, or fax it to the address/phone number provided below. You may also give it to an OCS staff person to send the complaint form for you. OCS staff will not take action against you for filing a complaint.