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Division of Health Care Services

The Department of Health and Social Services (DHSS) website was the target of a cyberattack (see May 18, 2021 press release (PDF)). The DHSS website was taken offline the evening of Monday, May 17, 2021 while the investigation is being conducted and will be unavailable to the public until further details are known about the incident. In the interim, the Division of Health Care Services has published this temporary page to provide Alaskans with critical contact information. We apologize for the inconvenience and thank you for your patience. Visit the DHSS Website Outage page for department contacts and cyberattack updates.

COVID-19 Information

  • Hospital and LTC Alternate Care Sites/Additional Beds Due to Increased COVID-19 Case Counts
    Effective September 24, 2021, hospitals and long term care (skilled nursing facilities/nursing homes) facilities may apply to temporarily increase bed numbers or provide care and services at alternate care sites. This process applies to both tribal and non-tribal facilities as an emergency action to maintain an accurate record of available beds, statewide.

    License applications must be submitted to Matthew Thomas, Health Care Facilities Licensing & Certification (HFL&C) at matthew.thomas2@alaska.gov. Please allow 3-5 business days for processing and review. HFL&C will evaluate applications in the order received and will notify the facility of the application decision by email. If you need this material in an alternate format, please email Matthew Thomas for additional options.

  • COVID-19 Vaccine Questions
    907-646-3322 or covid19vaccine@alaska.gov

Background Check Section

  • Contact the Background Check Program
    907-334-4475

Use of Valid Background Check Clearances by Multiple Employers

Effective September 14, 2021, providers who have applicants with pending background checks with DHSS BCU may allow individuals to start work prior to the Background Check Program completing their check IF the applicant has documented proof of having a current Alaska DHSS background check (provisional or complete) for another DHSS provider. The applicant must provide their new employer a copy of the final background check eligibility letter for the other provider, and providers are required to maintain a copy of that eligibly document in the employee's file. Providers who hire employees in this manner MUST provide supervised access to those employees, i.e., to ensure the protection of recipients of services, the provider must maintain a prudent level of awareness of the whereabouts of an individual for whom supervised access is required. Employees working in this way may NOT be the only individual working in a facility or a setting, as another employee must be present to provide the supervised access. The provider's oversight agency will monitor providers to ensure they are in compliance with these requirements, and providers must submit proof of compliance to those agencies upon request. Questions? Please contact your DHSS oversight division.

BACKGROUND CHECK INTERIM PROCESS REMAINS IN EFFECT FOLLOWING CYBERATTACK

Background Check Interim Process - Frequently Asked Questions (PDF) updated September 16, 2021

On August 4, 2021, the Alaska Department of Health and Social Services (DHSS) issued a press release announcing the completion of the first step of a three-step process used to respond to the attack of its information technology infrastructure. DHSS has now begun the containment, eradication and recovery phase. At this time, NABCS remains offline and not available for use. Please continue to submit background check applications using the process detailed below. Depending on circumstances, application processing may take up to 15 business days.

BACKGROUND CHECK PROGRAM RESUMES PRE-COVID-19 FINGERPRINT REQUIREMENT EFFECTIVE AUGUST 1, 2021

New Applications

All new background check applications submitted on/after August 1, 2021 must include a fingerprint card. Incomplete applications will be pended until all required information, including fingerprint card, is received.

Currently, because NABCS is unavailable, applications are submitted via mail, fax, and in person. To expedite the processing of your application, please submit it along with all required materials, including fingerprint card, via mail or in person to DHCS Background Check Unit, 4601 Business Park Blvd., Bldg. K, Anchorage AK 99503. The processing of applications is significantly delayed when the application and required documents are submitted separately. New application submission instructions will be released when NABCS access is restored.

The following Background Check Program documents have been updated to reflect this change:

Existing Provisional Clearances

Information for individuals who currently have a provisional clearance, but have not submitted a fingerprint card, will be released soon.

History

To reduce in-person contact and reduce administrative burdens as patient loads increased due to COVID-19, the Department of Health and Social Services suspended 7 AAC 10.910(a) and 7 AAC 10.910(b)(3), permitting the Background Check Program to issue provisional clearances without fingerprinting. With the expiration of the state disaster declaration, these regulatory suspensions also expire.

BACKGROUND CHECK INTERIM PROCESS EFFECTIVE MAY 24, 2021

Please read ALL of the following information, including the INTERIM BACKGROUND CHECK APPLICATION PROCESS (PDF) attachment, BEFORE calling the Background Check Program. If you have questions after reading the information we have provided, staff will be happy to answer your questions. We ask for your patience, as the Background Check Program is currently experiencing a high volume of calls. Staff are making every effort to ensure continuity of services and to provide alternate means of conducting business while critical platforms are unavailable.

Following the recent cyberattack on the DHSS website, NABCS was taken offline to prevent further disruption. The Background Check Program will temporarily rely solely upon a manual process and review of APSIN, CourtView, Prober, OIG, JOMIS, Alaska Professional Licenses, and the National Sex Offender Registry to determine whether a provisional background clearance can be issued. 

Until further notification:

  • all new applications must be submitted using an interim BCP hard copy application (PDF).
  • if you submitted an application on or prior to May 17th, and
    • have NOT received an email confirmation of a provisional clearance, you must submit a new hard copy application (PDF) and proof of payment.
    • HAVE received email confirmation of a provisional clearance, no additional action is necessary.
Read the Interim Background Check Application Process (PDF) for instructions on completing the new interim hard copy application.


Medicaid Section

If you are a Medicaid Recipient and you need assistance:

  • Division of Public Assistance Virtual Call Center
    How to apply, application or eligibility status, report a change, recertification, eligibility cards
    800-478-7778
  • Medicaid Recipient Helpline
    Medicaid coverage questions, fair hearings, Care Management Program, general questions
    800-780-9972 or memberhelp@conduent.com
  • Medicaid Recipient Handbook (PDF)

If you are a Medicaid Provider and you need assistance:

Conduent: Medicaid Fiscal Agent Call Center

  • Medicaid Provider Enrollment
    800-770-5650 (option 1, 3) or 907-644-6800 (option 2)
  • Medicaid Billing Procedures and Claims Status
    800-770-5650 (option 1, 1) or 907-644-6800 (option 1, 1)
  • Automated Voice Response System (AVRS)
    855-329-8986
  • Medicaid Recipient Eligibility Verification
    800-770-5650 (option 1, 1, 2) or 907-644-6800 (option 1, 2)
  • Medicaid Service Authorization (dental, travel, durable medical equipment, vision services, etc.)
    800-770-5650 (option 1, 2) or 907-644-6800 (option 5)
  • General Provider Inquiries
    800-770-5650 (option 1, 1, 1) or 907-644-6800 (option 1, 1)
  • Additional Conduent contact telephone numbers
  • Alaska Medicaid Health Enterprise
    Provider billing manuals, pharmacy provider resources, forms, remittance advice messages, fee schedules, etc.

Magellan: Medicaid Pharmacy Clinical Call Center

Comagine: Medical Service Authorization and Clinical Case Management

Tribal Medicaid Administrative Claiming (TMAC)

Health Facilities Licensing and Certification Section

Residential Licensing Section

Medical Care Advisory Committee