Division of Public Assistance

We provide basic living expenses to promote self-sufficiency for people in need.

On this page:

Contact Information

  • Contact our Virtual Contact Center (VCC) at 800-478-7778 or email our offices at hss.dpa.offices@alaska.gov.
  • Office lobbies are open to pick up and drop off applications and information from 8:00 a.m. to 5:00 p.m. Due to the public health emergency offices are currently closed for in-person service.
  • Office information is included on applications and at the bottom of this page.

Applications and Forms

The fastest way to apply for Medicaid based on income is at www.healthcare.gov.

Heating Assistance Applicants, please note:

  • The current season (2020-2021) has been extended through September 30, 2021.
  • The new season (2021-2022) begins on October 1, 2021 and ends September 30, 2022.

Programs We Offer

DPA Program Descriptions (PDF)

News and Updates

  • July 28, 2021: Long Term Care now available through the Virtual Call Center (VCC)

    Long Term Care callers can now use the Virtual Contact Center line 1-800-478-7778 to connect with a caseworker.

  • When calling the VCC callers will be able to:
    1. enter their assigned caseworker’s extension to transfer directly, or
    2. wait for a staff member to transfer to the caseworker or a Long Term Care supervisor if there is no assigned caseworker
  • June 17, 2021: Receiving an error when you swipe your P-EBT card? Call 888-997-8111 or 800-478-7778 or Email us at HSS.DPA.Offices@alaska.gov.

    The latest mailing of Pandemic-Electronic Benefits Transfer (P-EBT) cards to families included cards with unreadable magnetic stripes. Although families can access benefits if the retailer uses information on the card, it will be easier to use the card by swiping the card. Families can contact customer service using information on the back of the card, or contact our Virtual Contact Center or email our offices to request a replacement card. We apologize for this inconvenience. For more information P-EBT, please see our frequently asked questions page.

Background Checks for Child Care Providers

Available on the Health Care Services webpage, are details on the Background Check Interim Application Process (PDF) and the Background Check Interim Application (PDF). This temporary process will remain in effect until NABCS is restored or until further notice is released by the Division of Health Care Services (HCS).

At this time, there are no waivers or suspensions in place that would allow any other processes to be conducted in lieu of the requirements of 7 AAC 10.900 - 7 AAC 10.990, due in part to the additional registry checks that are conducted by HCS but that are not available to vendors. Full compliance with background check regulations continues to be required to remain in compliance with Department of Health and Social Services certification and licensing regulations.

Please contact Mikal White, Background Check Section Manager, at mikal.white@alaska.gov or 907-269-3938 if you have any questions. We apologize for the inconvenience and thank you for your patience.

For Medicaid Providers who use Open Connect

Due to the web outage providers may not be able to access the division’s ARIES information system to verify eligibility directly and seek alternate access through Conduent.

Other Services

Public Assistance Offices

University Center 3901 Old Seward Highway, Suite 131
Anchorage, AK 99503
Phone: 800-478-7778
Fax: 907-269-6520

460 Ridgecrest Drive, Suite 121
Mailing: P.O. Box 365
Bethel, AK 99559
Phone: 800-478-7778
Fax: 907-543-2650

675 7th Ave, Station E
Fairbanks, AK 99701
Phone: 800-478-7778
Fax: 907-451-2923

3670 Lake Street, Suite 200
Homer, AK 99603
Phone: 800-478-7778
Fax: 907-235-6176

10002 Glacier Highway, Suite 201
Mailing: P.O. Box 110642
Juneau, AK 99811-0642
Phone: 800-478-7778
Fax: 907-465-4657

11312 Kenai Spur Highway, Suite 2
Kenai, AK 99611
Phone: 800-478-7778
Fax: 907-283-6619 or 888-248-6619

2030 Sea Level Drive, Suite 301
Mailing: PO Box 5560
Ketchikan AK 99901
Phone: 800-478-7778
Fax: 907-247-2135

211 Mission Road, Suite 101
Kodiak, AK 99615
Phone: 800-478-7778
Fax: 907-486-3116 or 888-281-3116

University Center 3901 Old Seward Highway, Suite 131
Anchorage, AK 99503
Phone: 800-478-7778
Fax: 907-269-5608 or 855-869-5608

214 E. Front Street
Mailing: P.O. Box 2110
Nome, AK 99762
Phone: 800-478-7778
Fax: 907-443-2307 or 888-574-2307

304 Lake Street, Suite 101
Sitka, AK 99835
Phone: 800-478-7778
Fax: 907-747-8224

855 W. Commercial Drive
Wasilla, AK 99654
Phone: 800-478-7778
Fax: 907-373-1136 or 877-357-2538