Division of Public Assistance

We provide basic living expenses to promote self-sufficiency for people in need.

On this page:

Contacts
Applications and Forms
Programs
News and Information
Other Services
Offices

Contact Information

Contact our Virtual Contact Center (VCC) at 800-478-7778 or email our offices at hss.dpa.offices@alaska.gov.
Office lobbies are open to pick up and drop off applications and information from 8:00 a.m. to 5:00 p.m. Due to the public health emergency offices are currently closed for in-person service.
Office information is included on applications and at the bottom of this page.

Applications and Forms

The fastest way to apply for Medicaid based on income is at www.healthcare.gov.

Application for Services (PDF) (for most programs)
Medicaid, Supplemental Nutrition Assistance Program, Alaska Temporary Assistance Program, Adult Public Assistance, Senior Benefits, General Relief, Chronic and Acute Medical Assistance
Heating Assistance (PDF)
Child Care Assistance (PDF)
WIC
Commodity Supplemental Food Program

Heating Assistance Applicants, please note:

The current season (2020-2021) has been extended through September 30, 2021.
The new season (2021-2022) begins on October 1, 2021 and ends September 30, 2022.

Programs We Offer

DPA Program Descriptions (PDF)

Medicaid
Provides medical assistance to needy individuals and families. Basically, it is intended to provide medical coverage for needy families with children, pregnant women, low income adults, and aged, blind, and disabled persons.
Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamps)
Provides nutrition benefits to supplement the food budget of needy families so they can purchase healthy food and move towards self-sufficiency.
Adult Public Assistance
Maximum $1,156/month for an individual and $1,719/month for a couple (as of January 2021.)
Alaska Temporary Assistance Program
Maximum cash benefit of $821 for a family with 1 child, $923 for a family with 2 children.
General Relief Assistance
Provides for emergent basic needs for shelter, utilities, food, clothing, or burial.
Heating Assistance
Provides help paying for home heating costs.
Senior Benefits Program
Monthly payment of $76, $175 or $250 depending on income.
WIC (Women's, Infants, and Children) Program (907-465-3100)
Provides nutrition education, referrals, breastfeeding support and benefits to purchase supplemental foods designed to address nutrient inadequacies and nutrition education.
Child Care Assistance Program (888-268-4632)
Provides monthly subsidy to help with childcare expenses based on a sliding fee scale for eligible low-moderate income families.
September 10, 2021
- September 10 Broadcast: 2020-2021 Market Price Survey Report - Draft CCAP Rate Schedule
- September 1 Broadcast: Child Care System Federal Disaster Relief Funding
- July 30 Broadcast: Child Care Assistance Program and Child Care Grant Program stand-alone forms, the combined workbook and submissions for payment revised for use effective August 1, 2021
Chronic and Acute Medical Assistance
Provides emergency medical coverage for persons who do not qualify for Medicaid.
Other Food and Nutrition Programs
- Farmer’s Market Nutrition Program
  Provide checks for purchase of fruits and/or vegetables (also for WIC)
- Commodity Supplemental Nutrition Program
  Provides supplemental foods designed to address nutrient inadequacies (except WIC).
- Senior Farmer’s Market Nutrition Program
  Provides checks for purchase of fruits and/or vegetables from FMNP authorized Alaska farmers.

News and Updates

July 28, 2021: Long Term Care now available through the Virtual Call Center (VCC)

Long Term Care callers can now use the Virtual Contact Center line 1-800-478-7778 to connect with a caseworker.

enter their assigned caseworker’s extension to transfer directly, or
wait for a staff member to transfer to the caseworker or a Long Term Care supervisor if there is no assigned caseworker

June 17, 2021: Receiving an error when you swipe your P-EBT card? Call 888-997-8111 or 800-478-7778 or Email us at HSS.DPA.Offices@alaska.gov.

The latest mailing of Pandemic-Electronic Benefits Transfer (P-EBT) cards to families included cards with unreadable magnetic stripes. Although families can access benefits if the retailer uses information on the card, it will be easier to use the card by swiping the card. Families can contact customer service using information on the back of the card, or contact our Virtual Contact Center or email our offices to request a replacement card. We apologize for this inconvenience. For more information P-EBT, please see our frequently asked questions page.

Background Checks for Child Care Providers

Available on the Health Care Services webpage, are details on the Background Check Interim Application Process (PDF) and the Background Check Interim Application (PDF). This temporary process will remain in effect until NABCS is restored or until further notice is released by the Division of Health Care Services (HCS).

At this time, there are no waivers or suspensions in place that would allow any other processes to be conducted in lieu of the requirements of 7 AAC 10.900 - 7 AAC 10.990, due in part to the additional registry checks that are conducted by HCS but that are not available to vendors. Full compliance with background check regulations continues to be required to remain in compliance with Department of Health and Social Services certification and licensing regulations.

Please contact Mikal White, Background Check Section Manager, at mikal.white@alaska.gov or 907-269-3938 if you have any questions. We apologize for the inconvenience and thank you for your patience.

For Medicaid Providers who use Open Connect

Due to the web outage providers may not be able to access the division’s ARIES information system to verify eligibility directly and seek alternate access through Conduent.

Other Services

Medicaid Recipient Helpline
Medicaid coverage questions, fair hearings, Care Management Program, general questions
800-780-9972 or memberhelp@conduent.com
Medicaid Recipient Handbook (PDF)
Alaska 2-1-1 Community Resources
Dial 2-1-1 by phone or visit alaska211.org

Public Assistance Offices

ANCHORAGE
University Center 3901 Old Seward Highway, Suite 131
Anchorage, AK 99503
Phone: 800-478-7778
Fax: 907-269-6520
hss.dpa.offices@alaska.gov

BETHEL
460 Ridgecrest Drive, Suite 121
Mailing: P.O. Box 365
Bethel, AK 99559
Phone: 800-478-7778
Fax: 907-543-2650
hss.dpa.offices@alaska.gov

FAIRBANKS
675 7th Ave, Station E
Fairbanks, AK 99701
Phone: 800-478-7778
Fax: 907-451-2923
hss.dpa.offices@alaska.gov

HOMER
3670 Lake Street, Suite 200
Homer, AK 99603
Phone: 800-478-7778
Fax: 907-235-6176
hss.dpa.offices@alaska.gov

JUNEAU
10002 Glacier Highway, Suite 201
Mailing: P.O. Box 110642
Juneau, AK 99811-0642
Phone: 800-478-7778
Fax: 907-465-4657
hss.dpa.offices@alaska.gov

KENAI
11312 Kenai Spur Highway, Suite 2
Kenai, AK 99611
Phone: 800-478-7778
Fax: 907-283-6619 or 888-248-6619
hss.dpa.offices@alaska.gov

KETCHIKAN
2030 Sea Level Drive, Suite 301
Ketchikan, AK 99901
Phone: 800-478-7778
Fax: 907-247-2135
hss.dpa.offices@alaska.gov

KODIAK
211 Mission Road, Suite 101
Kodiak, AK 99615
Phone: 800-478-7778
Fax: 907-486-3116 or 888-281-3116
hss.dpa.offices@alaska.gov

LONG TERM CARE
University Center 3901 Old Seward Highway, Suite 131
Anchorage, AK 99503
Phone: 800-478-7778
Fax: 907-269-5608 or 855-869-5608
dpalongtermcare.office@alaska.gov

NOME
214 E. Front Street
Mailing: P.O. Box 2110
Nome, AK 99762
Phone: 800-478-7778
Fax: 907-443-2307 or 888-574-2307
hss.dpa.offices@alaska.gov

SITKA
304 Lake Street, Suite 101
Sitka, AK 99835
Phone: 800-478-7778
Fax: 907-747-8224
hss.dpa.offices@alaska.gov

WASILLA
855 W. Commercial Drive
Wasilla, AK 99654
Phone: 800-478-7778
Fax: 907-373-1136 or 877-357-2538
hss.dpa.offices@alaska.gov