Recipient Helpline

If you are a recipient or a recipient advocate and have questions about Medicaid coverage, please call toll free 800-780-9972 statewide Monday through Friday between 8 a.m. and 5 p.m. After hours, please leave a message and your call will be returned the following business day.

You may also e-mail the Helpline staff at: memberhelp@conduent.com. The Recipient Services Representative will assist you with your questions about services that are covered by the Medical Assistance program, providing a list of Medicaid enrolled providers, and how to use your Medical Assistance benefits in general. Most problems are solved with the initial call or with a call back. Some problems take longer to investigate and will need more time.

If you have a question about services, you may also find the answer by accessing the Alaska Medicaid Recipient Handbook​.

Providers who have questions about billings, enrollment or covered services, please call Conduent State Healthcare. If you are located in the Anchorage area call 907-644-6800. If you are located outside the Anchorage area or in another state, you may call toll free at 800-770-5650.