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Updated: 6/29/20

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Alaskans helping Alaskans get more out of their Medicare

Our small Anchorage staff and statewide network of counselors offer

  • one-on-one counseling to Medicare beneficiaries and their families
  • tips on how to spot and report Medicare errors, waste and fraud
  • classes on Medicare.

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In the News

COVID-19: Office Closure

The Medicare Information Office educates and counsels Medicare Beneficiaries and their families on Medicare, this group primarily represent higher risk groups for the COVID-19 virus. To support our members and ongoing public health efforts, we are transitioning to telephonic counseling appointments.

Beginning Monday, March 16, 2020, we are taking the advanced step of closing our offices in Anchorage to public in-person traffic. Our offices will continue to serve our clients by contacting members who have scheduled appointments to arrange a teleconference. The Medicare Information Office will be open and fully operational to support telephone and email requests.


  • Protect Yourself from COVID-19 Vaccine Scams - As COVID-19 vaccine distribution begins, here are signs of potential scams:
    • You are asked to pay out of pocket to get the vaccine.
    • You are asked to pay to put your name on a vaccine waiting list or to get early access.
    • Advertisements for vaccines through social media platforms, email, telephone calls, online, or from unsolicitied/unknown sources.
    • Marketers offering to sell or ship doses of the vaccine for payment.
  • COVID-19 Scams - Our Alaska Medicare Information Office has received reports from Medicare beneficiaries who received scam calls related to the $1,200 coronavirus economic impact payments. Read how to protect yourself from COVID-19 scams.
  • Covid-19 Fraud - Scams related to the coronavirus, also known as COVID-19, are rapidly increasing as the public health emergency develops. The Senior Medicare Patrol (SMP) has important information. Find out ways your can protect yourself from Covid-19 fraud here.
  • Good news on the fraud-busting front -Fraud alert genetic testing graphic.
    The federal government charged 35 people behind the Medicare fraud scheme that targeted seniors through a genetic testing scam. Victims would sign up for the genetic test and provide their Medic are number which resulted, in some cases, in thousands of dollars of fraudulent claims. The DHSS Medicare Information Office (MIO) has been warning Alaskans about the scam and a few scam calls have been reported, but the MIO is not aware of any Alaskans who were victims of the scam. Find out the details about the scam here.

Guard your card

Safequard your Medicare card against scammers!!

Con artists may try to get your Medicare Number or personal information so they can steal your identity and commit Medicare fraud. View a video and visit to learn how to protect yourself.

The Centers for Medicare & Medicaid Services (CMS) mailed out new Medicare cards to Alaska beneficiaries April-June 2018. The new cards don’t show Social Security numbers to help prevent identity theft.

Haven’t gotten your card yet? Check with Social Security at or 1-800-772-1213. Click here to make sure your address is correct.

News story: New cards, new scams: Seniors targeted as Medicare rolls out new IDs

Service snapshot

Here’s our report to the community on our work last year.

Alaska Medicare Information Office service report FY2020.

About Us

We are funded through two programs of the federal Administration for Community Living: State Health Insurance Assistance Programs (SHIP) and Senior Medicare Patrol (SMP).

State Health Insurance Assistance Programs (SHIP) 

SHIP funds personalized counseling, education and outreach to Medicare beneficiaries and their families. This helps people better understand and use their Medicare benefits.

SMP Senior Medicare Patrol Preventing MEdicare Fraud 

SMP funds education for Medicare beneficiaries and others on how to spot and report potential Medicare errors, fraud, waste and abuse.

This project was supported, in part by grant number 90SAPG0082, 90MPPG0015, 2001AKMIDR, 2001AKMISH, and 2001AKMIAA, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201.

Grantees undertaking projects with government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official ACL policy.

If you have any additional questions or require further clarification on any of the information provided in the above links, please email your ACL Grants Management Specialist.

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