Health Analytics and Vital Records

Due to a backlog of requests from the recent cyberattack and severe staffing shortages, the Anchorage and Juneau vital records office will be temporarily closed to walk-in service for the Month of October, 2021. We also do not have expedited services at this time. We are sorry for the inconvenience. You can continue to request vital records online through VitalCheck. Marriage licenses will be mailed, so please allow at minimum two weeks to process and send.

The Department of Health and Social Services was the target of a cyberattack. One of the immediate actions was to take the Electronic Vital Records System (EVRS) offline on May 17, 2021. As of July 26, 2021, EVRS has been brought back online.

The Health Analytics and Vital Records Section (HAVRS) service capabilities can now be expanded but will continue to have some limitations due to the backlog of work left from the outage. Effective immediately, and until further notice, the current service capabilities of HAVRS follow:

  • Full certificate services (such as birth, death, marriage, and divorce certificates) are restored to the Juneau Vital Records Office and partial certificate service continues in the Anchorage Vital Records Office:
    • There remains a backlog in data entry which vital records staff are busily working to fill. However, this means some Anchorage customers may not be able to get their certificate immediately on site. When this occurs, Anchorage staff will take the order, and the order will be added to a pending queue for completion by the Juneau Office.
    • Once data entry is complete, Anchorage will no longer need to send most requests to Juneau. However, Juneau will continue processing orders for Heirloom certificates or for those needing for Apostille services.
    • Heirloom certificate orders can only be processed as time allows and may take longer than the current 2-month timeframe.
  • Marriage license applications will continue to be processed in both the Juneau and Anchorage Vital Records Offices.
  • The system for online certificate orders, VitalChek, will be up and ready for orders starting September 8th, 2021.
  • Should you choose to place and order with VitalChek but have already placed an order with us using another method, please know that you will eventually get charged for and receive your original order. Please do not place a second order on VitalChek unless you are willing to assume the risk of multiple orders.
  • For all orders, there continues be a longer than normal delay. We estimate up to 2 months to fill your order from the time we receive it.
  • Please note in the wake of the cyberattack, we will no longer be taking orders via E-mail to ensure the security of your personal information. For secure online ordering, please use VitalChek.
  • You can still submit orders via mail, fax, VitalChek or walk-in service in Juneau or Anchorage.

We understand the inconvenience of these unforeseen circumstances have brought to all our customers. We ask for your continued understanding as we recover from the cyberattack. Be assured that we are doing everything we can to fully resume services and we hope to serve you at normal capacity very soon.

Contact information

  • Alaska Vital Records Office - Juneau 5441 Commercial Blvd
    PO Box 110675 Juneau, AK 99801
    Phone: 907-465-3391
    Fax: 907-465-3618
    Office hours: 8:00am - 5:00pm
  • Alaska Vital Records Office - Anchorage
    3901 Old Seward Highway, Suite 101 Anchorage, AK 99503
    Phone: 907-269-0991
    Fax: 907-269-0994
    Office hours: 8:00am - 4:30pm
  • Alaska Cancer Registry Office
    3601 C Street (Frontier Building) Suite 250 Anchorage, Alaska 99503
    Phone: 907-269-0995
    Fax: 907-561-1896