Deb Etheridge

Lobby hours:
M-F, 9am to 4pm
VCC/Phone hours:
M-F, 8am to 5pm
Contacts & Office Closures

Phone: 800-478-7778
Fax: 888-269-6520

Division Overview

Work For Us!
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Program Highlights


For non-clinical questions related to the COVID-19 outbreak, please contact 2-1-1.

Alaska 2-1-1: Get connected. Get answers.


Public Assistance Offices

Notice: Division of Public Assistance offices are available through the Virtual Contact Center at 800-478-7778 regardless of your location. You can reach offices by phone between the hours of 8:00am and 5:00pm and visit lobbies for limited services from 9:00am to 4:00pm. Calls are answered in the order they were received and callers have the option to leave a call back number without losing their place in line. Applications can be submitted telephonically through the Virtual Contact Center (VCC) or in paper. Drop boxes are checked daily.

Email are responded to within 2 business days. If you have not received a response within 2 business days (48 hours) please contact

To avoid delays please send any documents and information to the address.

Office Status

All offices open during normal business hours, with lobby services Tuesday through Thursday 9am-4pm

Virtual Contact Center

  • Contact our Virtual Contact Center (VCC) at 800-478-7778 or email our offices at

  • October 3, 2022 - Tips when calling the VCC
    Timelines for service – What you can Expect
    • MAGI Medicaid ~ 45 days
    • Disability-based Medicaid ~ 90 days
    • All other programs ~ 30 days
    • SNAP expedited service ~ 7 days
    • Heating Assistance and General Relief Assistance ~ Emergency based
    We will continue to improve our systems and processes to give Alaskans the fastest possible service. Please use these tips for contacting our VCC to address any questions you may have.

  • October 3, 2022 - Language Interpretation Services
    Did you know that DPA offers no-cost language interpretation services for people when they interact with the department? Callers can reach the division’s Virtual Contact Center in their preferred language, by using the numbers provided for commonly spoken languages that are listed on our Foreign Language Support page.

One Email for All Offices
People can contact all offices by email at

Note: If you are emailing us about an existing Public Assistance case, please include your name and date of birth in your email to us so we can quickly identify you.

Secure Messaging is also available at (requires a DSM account.)

One Fax for All Offices
DPA’s statewide toll-free fax number is 888-269-6520, and Anchorage area residents can dial 907-269-6520.

Statewide Processsing
The Division processes work in a statewide manner, therefore documents submitted for eligibility determination is distributed to staff in locations across the state for processing. Due to electronic document record keeping processes, the division is able to process incoming work as it is received in any location staff are working.   The majority of staff in the division are working from home.

Office Hours
Business hours are weekdays from 8:00am to 5:00pm with lobbies open from 9:00am until 4:00pm. Interviews are conducted telephonically: Monday-Friday from 8:00am to 3:00pm. 

The division is looking to expand working hours from 7:00am to 7:00pm and to include Saturdays in the near future. This change would also allow for an expanded timeframe to schedule required interviews beyond 8:00am to 3:00pm.


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Fairbanks District Office

675 7th Avenue, Station E
Fairbanks, AK 99701
Fax: 888-269-6520

Nome District Office

214 E. Front Street
Nome, AK 99762
Mailing Address: 675 7th Avenue, Station E
Fairbanks, AK 99701
Fax: 888-269-6520



Homer District Office

3670 Lake Street, Suite 200
Homer, AK 99603
Fax: 888-269-6520

Kenai Peninsula Job Center

11312 Kenai Spur Hwy., Suite 2
Kenai, AK 99611
Fax: 888-269-6520


Southcentral – Anchorage/ Mat-Su


University Center
3901 Old Seward Highway, Suite 131
Anchorage, AK 99503
Fax: 907-269-6520; 888-269-6520

Mat-Su District Office

855 W. Commercial Drive
Wasilla, AK 99654
Fax: 888-269-6520



Juneau District Office

10002 Glacier Hwy., Suite 200
Juneau, AK 99801
Mailing Address: PO Box 110642
Juneau, AK  99811-0642
Fax: 888-269-6520

Ketchikan District Office

2030 Sea Level Drive, Suite 301
Mailing Address: PO Box 5560
Ketchikan AK 99901
Fax: 888-269-6520

Sitka District Office

304 Lake Street, Suite 101
Sitka, AK 99835
Fax: 888-269-6520



Bethel District Office

460 Ridgecrest Drive, Suite 121
Bethel, AK 99559
Mailing Address: PO Box 365
Bethel, AK 99559
Fax: 888-269-6520

Kodiak District Office

211 Mission Road, Suite 101
Kodiak, AK 99615
Fax: 888-269-6520


Program Offices

Child Care Program Office

Statewide Toll-free Phone: 800-478-7778

Long Term Care

University Center
3901 Old Seward Highway, Suite 131
Fax: 907-269-6520; 888-269-6520

Policy Team

PO Box 110640
Juneau, AK 99811-0640
Fax: 907-465-5254


Verifications - Out of State Benefits

Verifies Alaska program Participation


The division reserves the right to refuse service to individuals on the basis of harassment.