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Senior and Disabilities Services Training Class Descriptions, Course Requirements and Registration

How to use this page

Scroll down to read course descriptions and class requirements. Register for training-on-demand from the links on this page. Use the calendar to view all current trainings. Choose your training(s) in the calendar and click or tap on them to register. If you have questions about training or need accommodations to participate email

View the current SDS Training Calendar


Critical Incident Reporting Training-On-Demand and Quiz

Learn the requirements for Critical Incident Reporting to comply with Home and Community Based Waiver and Personal Care Services conditions of participation. This on-demand training is for agency program administrators and their designated training staff within agencies. This is a 35 minute video and quiz. Allow one hour for completing both.

After you have viewed the video and completed the quiz, SDS will create a certificate of attendance in the first week of the following month and email it to the address that you entered on your quiz. SDS will only issue certificates of CIR training completion for program administrators or agency trainers.

Mandatory Reporting for Vulnerable Adults Protective Services Training-On-Demand with Quiz

This training and quiz will help you learn more about mandatory reporting in Alaska: making reports of harm for vulnerable adults. Allow 45 minutes to one hour to view 2 short videos and answer the quiz questions.

Getting Your Technology Ready for Harmony

A non-technical training to help you learn how to prepare yourself and your computer to use the Harmony Data System. Topics include resources to check your computer’s readiness, how to download the correct browser, how to use a browser to find a website when you have the exact web address, tips, common troubleshooting answers, resources and terms and definitions. Good for a new user or as a refresher. This is a 14 minute video.

How to Get and Use Direct Secure Messaging for Emails Containing Protected Health Information (PHI)

All Senior & Disabilities Services Providers in Alaska must use the Direct Secure Messaging system when sending or receiving email or an attachment that contains PHI. Learn the basics – PHI, how to get and use direct secure messaging.

Home and Community Based Settings Requirements and Quiz

Required training for providers applying for certification for Care Coordination, Supported Employment, Residential Habilitation Group Home, Family Home Habilitation, Supported Living, Residential Supported Living, Adult Day Services, and/or Day Habilitation. Allow one hour to complete the online training and quiz

Intro to Home & Community Based Long Term Services and Supports Certification

Do you want to become a provider of Alaska Medicaid Home and Community Based Long Term Services and Supports? Find out more about the responsibilities and requirements to be certified as a provider. For new provider applicants and those who have not yet applied for certification. Topics may include: Certification; Enrollment, Home and Community Based Waiver Services overview, Personal Care Services overview, related regulations, and requirements. This training has several units starting with the basics. Each unit will take about 10 minutes to complete.

CCCORE-01-TOD Care Coordinator Training On Demand - What are Long Term Services and Supports?

Learn the basics of long term services and supports. Includes history of Waivers and other basic legislation that informs home and community based supports, eligibility, and state and federal requirements.

CCCORE-02-TOD Care Coordinator Training On Demand – How do I Become a Care Coordinator?

Learn the requirements for Care Coordinator certification and Care Coordinator Conditions of Participation.

Adult Protective Services Mandatory Reporting Video Only

View Adult Protective Services’ Training video to learn about reporting requirements to help protect vulnerable adults. This is a one hour video.
Provider administrators may also use optional training resources available here.

Personal Care Services Administrator Training, Train the Trainer: Community First Choice (CFC) Skill Building

Certified and enrolled PCS Administrators can complete this training to learn about these CFC services: Skill building, supervision and cueing, and helping recipients learn more about how to manage their own CFC-PCA worker.

CFC-PCS providers must train staff who are helping individuals who choose to learn independence skills. This training includes how to train staff at your agency and resources.

Email to request the link to training and materials.

Instructor-Led Training

Personal Care Services (PCS) Agency Administrator/Applicant Training

REQUIRED of prospective administrators to apply for initial certification as a PCS or CFC-PCS Agency. This training is also required for PCS administrators who are new to an established agency. Topics may include: Service principles; Person Centered Service; Certification; Agency Based PCA vs. Consumer Directed PCA services; Application, Assessment & Renewal; Non-covered Services; Responsibilities as a provider; PCA in combination with HCB Waivers, and Community First Choice. Available as a live facilitated webinar.

Habilitation Services and Goals Webinar

For providers of habilitation services. Learn about habilitation services, their definitions and purpose. We will discuss how to develop objectives to help support goals. Learn more about roles, responsibilities, and documentation. This class is a live facilitated webinar.

Basic Concepts of Care Coordination, Presented by the Alaska Training Cooperative

Required prior to taking Care Coordination Core Units offered by SDS for new care coordinator applicants not yet certified. Topics include: Ethics, How to Serve Someone with a Disability, Advocacy, and Planning Services. Available throughout the year as a live facilitated webinar and face to face class. $35.00 tuition fee.

Full Lives Conference for Direct Service Professionals and Care Coordinators

Held at the Hotel Captain Cook in Anchorage, in April of every year, this three day conference is offered in partnership with The Alaska Training Cooperative. Full Lives draws a wide range of attendees that provide services in developmental disabilities, behavioral health, traumatic brain injuries, substance related disorders, and senior services. Attendees include case managers, personal care assistance, care coordinators, community advocates, supervisors, administrators, self-advocates, caregivers, and families receiving services. The Full Lives Conference encourages interaction, problem solving, and sharing among all participants. There is a registration fee. Care Coordinators may submit a verified attendance record through SDS for continuing education hours. Care Coordinators currently certified for 24 months or more may choose the conference and an assignment from SDS Training as required training for recertification.

Care Coordinator Training

Curious about becoming a Care Coordinator for the Alaska Medicaid Waivers and Long Term Services and Supports? If you want more information about becoming a certified Care Coordinator in Alaska, please click or tap here to review our Frequently Asked Questions

Try a non-credit Care Coordinator practice exam!

Beginning Care Coordinator Training

Beginning Care Coordinator Self - Paced Combo Training

Complete the series in order, 1 through 6. Allow 30 days minimum to complete the course and exam.

  1. Critical Incident Reporting Training-On-Demand
  2. CCCORE-AKTC Basic Concepts of Care Coordination, presented by The Alaska Training Cooperative
  3. CCCORE-01-TOD Training On Demand - What are Long Term Services and Supports?
  4. CCCORE-02-TOD Training On Demand – How do I Become a Care Coordinator?
  5. Email and request Care Coordination Self Study Guide
  6. CCCORE-EXAM (score 80+) Email to request exam after completing steps 1 through 5.

Care Coordinator Certification Renewal Training Courses

Required training for currently certified care coordinators who are applying for renewal of certification.

Complete the series in order, 1 through 3.

SDS Training Recommendation: Allow 30 days minimum to complete the self-paced training and exam

  1. CIR Training-On-Demand (or for non-administrative care coordinators - complete CIR training within your agency)
  2. Email and request Care Coordination Self Study Guide
  3. Read learning units in Care Coordination Study Guide
  4. Email and request CCREN-EXAM after completing steps 1 and 2.

Care Coordinator Continuing Education Hours

Optional training for currently certified care coordinators who need continuing education hours according to the Care Coordinator Conditions of Participation. Check the SDS Training Calendar for CEH Webinars

Explore the Alaska Training Cooperative to help meet your CEH training needs!

SDS Harmony Data System Training Descriptions

This training series is in development – check the training calendar often for updates

Introduction to the Harmony Data System for All Certified/Enrolled Personal Care Services Administrators and Care Coordinators

Required training for certified/enrolled PCS Administrators and administrative staff, and Care Coordinators only. Complete this recorded training to learn the basics of the Harmony Data System website. This training will qualify you to apply to SDS for access to Harmony as a user and/or your agency’s Harmony Access Coordinator.

Email to request the link to online training.

Harmony Training for Personal Care Services Administrative Staff

Step by step training for currently certified/enrolled agency administrative staff. Learn how to complete PCS (only) applications, reapplications and changes of status in the Harmony Data System. Training is offered in live facilitated webinars and recordings. Email for information.

Harmony Training for Care Coordinators

Harmony Data System topics for currently certified/enrolled Care Coordinators. Training is available in live facilitated webinars and recordings. Email for information.


The information contained in SDS trainings was current at the time it was written. It is not intended to be all inclusive, grant rights, impose obligations, or function as a stand-alone document. Although every reasonable effort has been made to assure the accuracy of the information in this document, the ultimate responsibility for compliance lies with the provider of services. The State of Alaska, Department of Health, Division of Senior and Disabilities Services employees and staff make no representation, warranty or guarantee that this compilation of information is error-free and/or comprehensive and will bear no responsibility or liability for the results or consequences of the use of this curriculum.

If you need accommodations to access Senior and Disabilities Services Training please email

About Webinars:

To attend SDS webinars, please check your computer system here to see if it is compatible. SDS webinars may not work if you are using a “Hotmail” or “AOL” email address. Webinars for credit are not available by audio/phone-only. 

Senior & Disabilities Services Training Team: